Case Studies and Testimonials
A Executive Director of an environmental organization.
The organization was growing and the related demands on the ED were increasing. The ED was wearing too many hats and had too many direct reports, limiting the support and guidance they could give to each.
As a Fractional COO, we works on a series of projects that increased the internal capacity and sustainability of the organization. Projects included setting up a Senior Leadership Team and related restructuring, a planning framework, management training, and hiring and onboarding of a permanent Director of Operations.
The organization now had a distributed leadership model where alignment and accountabilities were clear, enabling the organization to sustainably deliver on their important mission.
A CEO of a social purpose consulting enterprise.
With an increase in service demand, the organization was scaling from 4 to 14 employees. The current systems were not designed for scale and the CEO wanted to ensure that client experience remained positive, the new staff were supported and that data and reports be available for decision making.
We developed a digital strategy and implemented a new fully integration system which streamlined processes and centralized the data.
The CEO had the confidence that the team had the resources necessary to deliver on client projects and they also had the information they needed to make decision.
A Vice President of Operations at a large North American mental health organization.
The young organization was growing rapidly and staff were wasting time trying to get the information they needed for client and project contracts. The VP had a small operations team and didn't have the time address these internal communications challenges.
To put in place a new integrated new systems, including Customer Relationship Management (CRM), a project management tool and a document management strategy to form the operational foundation.
The internal systems were put in place to support staff to work more effectively, and in turn furthered supported the delivery of the the organization's goals.
The CEO of a Social Innovation organization.
The organization was separating from its parent organization and the CEO didn't have the capacity to complete all the related work. The agreed upon deadline for the separation was fast approaching and she was concerned about having the agreements and operational systems in place in time.
We led and project managed the separation of the two entities, including the related legal agreements. A digital strategy was developed in partnership with the Operations Manager, and we started the implementation of the plan.
The two entities separated by the agreed upon date and the organization had their own new digital systems in place. All occurred with minimal time requirement from the CEO, enabling her to focus her attention on the ongoing program development and implementation.
Testimonials
"I have had the pleasure of working with many amazing people, but there are few that have brought the intelligence, cleverness and efficiency to the work like Karine. And all with a deep human touch, authenticity and humour. From buying buildings together to restructuring organizations over and over again, I would hire Karine back in the Centre for Social Innovation in a heartbeat. You would be lucky to have her working with you."
Tonya Surman, CEO and Co-Founder, Centre for Social Innovation (CSI)
"I would highly recommend Karine based on her work with our charity, Hope Air. Exceptional project manager, people person, strategic and smart! Detailed, responsive and efficient! Great at staff development, culture building and development. She rocks!"
Mark Rubinstein, CEO, Hope Air
"I've known Karine for over 20 years and have worked closely with her for some of those years. She's a practical and strategic Operations Leader, and I have no doubt that she can help any client she works with. She is thorough in her analysis of business needs. She is able to build and implement systems that increase efficiency while also understanding the importance of change management and building collaboration amongst teams to ensure strategic goals are met in a culture that fosters inclusion."
Lori Nikkel, CEO, Second Harvest
"Karine is a tireless and brilliant systems analyst who has been able to fix any problem I've seen her presented with. She's got that rare combination of operational overview and people skills that makes her a rare asset wherever she goes."
Annahid Dashtgard, Anima Leadership CEO. Author. Speaker
"Our organization first began working with Karine to improve organizational efficiencies. Karine was not only patient in understanding our virtual environment and workflow, she was also quite knowledgeable and solution focused. Ms. Jaouich offered very practical and effective strategies to train staff and aid in our document management system which our rapidly growing organization needed. We called upon Karine once again to aid in the challenges we were having with internal communication and she guided us through creating an intranet site for our organization. The most recent project she has been instrumental in is the setting up a Customer Relations Management tool. This is helping with our pipeline of business opportunities once again streamlining our operations."
Tracy Boswell, Vice President Operations, Stepped Care Solutions
"Karine was instrumental in helping us organize our operations at Barn Owl Music. Over the course of a couple months she was able to set up systems that not only saved us a significant amount of time but increase profitability as well. I highly recommend her services for anyone looking to structure their company, streamline workflow and increase productivity."
Ryan Carr, Co-Founder, Barn Owl Music
"Hiring Karine is one of the best investments I've made in my small business! She quickly understood my context, provided clear options tailored to my budget, and within a few of weeks I was already seeing the return on my investment as she expertly helped me put in place online accounting, CRM, and scheduling software. The best part is it's all integrated! I would have never found (or been able to set up) the Zoho suite without Karine's guidance and the best part is that I know I've only scratched the surface of the other Zoho digital tools available.